Privacy Policy

We collect the information you submit through our lead forms, including your full name, phone number, and email address. If you become a customer, we may also collect basic business information needed to set up and provide the services.

When you use My Phone Receptionist, our Voice AI and Text AI process call and text data — such as call transcripts, message content, and call details — to answer calls, follow up with leads, and book appointments on your behalf.

When you use Google Business Profile Optimization, we access your Google Business Profile and review data to optimize your profile, request and manage reviews, and respond to customer feedback.

We use the information we collect to:

• Respond to your sign-up request and set up your service.
• Answer calls and send text messages through My Phone Receptionist.
• Optimize and manage your Google Business Profile and reviews.
• Communicate with you about your account, appointments, and service.
• Improve, secure, and support our services.
• Comply with our legal obligations.

If you provide your phone number and agree to receive messages, you may receive text messages from us, including service information, appointment and trial-related messages, and follow-ups. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out of text messages or HELP for help at any time.

Mobile information, including phone numbers and SMS opt-in data, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.

We do not sell your personal information. We share information only as needed to provide the services (for example, with the platforms that power call answering, text messaging, and Google Business Profile management), to comply with the law, or to protect our rights. Any service provider we work with is bound to handle your information confidentially and securely.

We use reasonable safeguards to protect your information, including access controls and secure transmission where appropriate. No method of storage or transmission is completely secure, but we work to protect your information and limit access to those who need it to provide the services.

You can opt out of text messages at any time by replying STOP, and you can request HELP for help. You may also ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. To make any of these requests, email us at support@rankmysites.com. We will respond in line with applicable law.

Our website may use cookies and similar technologies to keep the site working and to understand how it's used through basic analytics. You can control cookies through your browser settings, though disabling them may affect how the site functions. We do not use cookies to sell your personal information.

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.

We keep your information only as long as needed to provide the services and meet our legal obligations. When your information is no longer needed, we delete it or remove the identifying details.

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. If we make a significant change, we'll post a notice on our website or notify you directly where appropriate. Your continued use of the services after a change means you accept the updated policy.

If you have questions about this Privacy Policy or your information, contact us at support@rankmysites.com. See also our Terms of Service.